Our purpose is ‘to transform the business of healthcare through the profound impact our solutions deliver, enabling our customers to provide quality care to their communities’. This purpose drives our strategy and defines our “why”. The Craneware Group’s solutions benefit society. The Group provides solutions which save our customers significant administrative time and resources, allowing their teams to focus on additional priorities that benefit both the hospital and their communities. We aim to operate in a way that allows us to meet the needs of our stakeholders and have a positive impact on the communities in which we operate and the wider society. Sustainable business practices will play an increasingly important role in our ability to grow and continue to be successful. Craneware has developed many initiatives over the past several years which contribute to its sustainability credentials. We continue to develop a number of programs and opportunities to positively impact the community around us. However, we recognise that sustainability is a constantly evolving issue and that organisations must continually strive to do more.

As an office-based operator using leased facilities, our environmental impact is comparatively low, however this does not in any way relieve us of the obligation to minimise the environmental impact of our business. We all have a collective responsibility within society to help contribute towards efforts to address one of the greatest challenges facing society; climate change and our efforts in this area are summarised in the ‘Our Environment’ section below.

Our Solutions benefit our Customers and their Communities

For more than 20 years, Craneware has partnered with hospitals and health systems across the US to help improve and sustain operational financial performance. The Craneware Group now serves approximately 40 percent of US hospitals, including more than 12,000 US hospitals, health systems and affiliated retail pharmacies and clinics. The Craneware Group’s solutions benefit society. Our solutions help deliver value for our customers through the delivery of accurate financial data, insight and analytics. Our solutions help to save our customers significant administrative time, resources and costs. Therefore we support our customer’s financial stability and long-term sustainability so they can focus and prioritise patient care and provide healthcare services which benefit their communities. Supporting our customers and the vital work their teams provide has been, and will continue to be, a top priority for The Craneware Group.

Our People

People are at the heart of every connection we build, whether it be with our customers or our people. We recognise the value of all our employees and that the success of The Craneware Group is due to their efforts. We have a talented mix of employees from diverse backgrounds with a range of skills and experience, which brings a high level of innovation and collaboration. At the end of the 2022 financial year our team comprised 47% female and 53% male employees. At Operations Board plus vice president level, the composition is approximately 37% female and 63% male. The average base salary for female employees compared to male employees is approximately 1.04: 1.

A description of our employee engagement mechanisms are contained within the Stakeholder Engagement and in the Environmental, Social and Governance (ESG) Statement sections of our Annual Report 2022 which is available in the Reports section of this website.

Our Community

Craneware Cares and the Craneware Cares Foundation were established several years ago and are driven by our employees and form a central part of life at Craneware.  Craneware Cares is The Craneware Group’s core mechanism for corporate charitable giving, employee fundraising and community volunteer work.  An overview of Craneware Cares initiatives in the financial year is contained within our ESG Statement in our Annual Report 2022 which is available in the Reports section of this website.

Our Environment

Craneware aims to minimise any environmental impacts of its business activities. Sustainable business practices will play an increasingly important part of our ability to grow and continue to be successful. As a software company, we are primarily an office-based operator in the UK, using leased facilities and in the US we operate a very small office footprint with the vast majority of our employees working from home even prior to the COVID-19 pandemic. A Dynamic Working Framework has been introduced across the Group (as described within our Annual Report 2022) which further increases our commitment to both our employees and the environment. This framework aims to enable flexibility in working arrangements for our employees and to create a balance between work and life demands. This arrangement also significantly reduces the impact of daily commuting upon the environment.

The Group does not manufacture or transport goods. As a result of what we do, we are not involved in any energy-intensive processes nor does the organisation generate significant waste. Further details, including UK energy use and gross emissions, are contained within our ESG Statement in our Annual Report 2022. Whilst our environmental impact is relatively low compared with other sectors, this does not reduce our commitment to reducing our environmental impact.


Recognising the importance of corporate governance matters, Craneware (an AIM quoted company) has selected the UK Corporate Governance Code 2018 as its corporate governance framework, although this Code has been drafted in the context of larger, main-market listed companies. Our Corporate Governance Report is set out in the Governance section of this website. Our purpose, business model, strategy and Board operations are focused on delivering long-term benefits for all of our stakeholders while maintaining a high standard of ethical business conduct. These responsibilities are embedded in our culture, our values and our purpose. We are committed to conducting our business with honesty and integrity and it is expected that these high standards be maintained throughout the organisation.

To learn more, please read our Annual Report which you can find in the Reports section of the site or visit the Governance section of this site.