Our purpose is ‘to profoundly impact healthcare by improving healthcare providers’ operational efficiency and margin, so they can continue investing in providing quality care for their communities.’ This purpose drives our strategy and defines our “why”.

We aim to operate in a way that allows us to meet the needs of our stakeholders and have a positive impact on the communities in which we operate and the wider society. The Craneware Group has developed many initiatives over the past several years which contribute to its sustainability credentials. We continue to develop a number of programs and opportunities to positively impact the community around us. However, we recognise that sustainability is a constantly evolving issue and that organisations must continually strive to do more.

As an office-based operator using leased facilities, our environmental impact is comparatively low, this does not in any way relieve us of the obligation to minimise the environmental impact of our business. We all have a collective responsibility within society to help contribute towards efforts to address one of the greatest challenges facing society; climate change and our efforts in this area are summarised below.

Our Community

The Craneware Group now serves approximately 40 percent of US hospitals and more than 10,000 clinics and retail pharmacies. Our products help deliver value for our customers through the delivery of accurate financial data, insight and analytics. We support their financial stability and long-term sustainability so they can focus and prioritise patient care. Supporting our customers and the vital work their teams provide has been, and will continue to be, a top priority.

Our People

People are at the heart of every connection we build, whether it be with our customers or our people. We recognise the value of all our employees and that the success of The Craneware Group is due to their efforts. We have a talented mix of employees from diverse backgrounds, which brings a high level of innovation and collaboration. At 30 June 2021, our team comprised 39% female and 61% male employees. At Operations Board plus vice president level, the composition is approximately 35% female and 65% male. The average base salary for female employees compared to male employees is approximately 1.14: 1.

Our Environment

The Craneware Group aims to minimise any environmental impacts of its business activities. Sustainable business practices will play an increasingly important part of our ability to grow and continue to be successful. As a software company, in the UK we are primarily an office-based operator using leased facilities (more recently home working) and in the US we operate a very small office footprint with the vast majority of our employees home working. As a result of what we do, we are not involved in any energy-intensive processes or generate significant waste. Whilst our environmental impact is relatively low compared with other sectors, this does not reduce our commitment to reducing our environmental impact.


Recognising the importance of corporate governance matters, The Craneware Group (an AIM quoted company) has selected the UK Corporate Governance Code 2018 as its corporate governance framework although this Code has been drafted in the context of larger, main-market listed companies, our Corporate Governance Report is set out in the Governance section of this website.. Our purpose, business model, strategy and Board operations are focused on delivering long-term benefits for all of our stakeholders while maintaining a high standard of ethical business conduct. These responsibilities are embedded in our culture, our values and our purpose. We are committed to conducting our business with honesty and integrity and it is expected that these high standards be maintained throughout the organisation.

To learn more, please read our Annual Report which you can find in the Reports section of the site or visit the Governance section of this site.