Craneware, Inc. Privacy Policy

Craneware PLC (“dba The Craneware Group”) is responsible for any personal data collected through this website, and The Craneware Group owns and operates the website.

The Craneware Group respects your privacy and is committed to protecting it. We provide this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected when you visit our website, (the “Site”). Your privacy is of the utmost importance to The Craneware Group.

Any personal data collected through the Site will be treated as confidential in line with the principles of the appropriate authorities in the areas we currently do business in – Data Protection Acts (as amended) and GDPR (as adopted in UK) as well as EU-US Shield. For the purpose of this Privacy Policy and the Site, The Craneware Group means Craneware PLC (UK), Craneware Inc (US), Craneware Insight Inc (US), Craneware Healthcare Intelligence Inc (US), Sentry Data Systems Inc (US), and Agilum Healthcare Inelligence Inc (US). For further information about our companies please visit our “and for contact details please visit our “Contact” page. Craneware PLC is notified as a data controller with the UK Information Commissioner with registration number  Z5111028. Should you have any queries regarding data protection in the UK please visit the UK Information Commissioner’s website or contact us.

Information Collected by The Craneware Group

  • The Craneware Group collects information when you send us an enquiry or email: By sending us an enquiry or email message, you may be sending us personal information such as your name, address, email address, name of your hospital or other organisation and other associated information.
  • The Craneware Group collects information if you are a registered user of the Site: If you are a registered user we will collect some basic details from you such as your name, address, telephone number and email address, name of your hospital or other organisation together with any other details provided by you.
  • The Craneware Group collects information when you read or download information from the Site (IP Addresses and Cookies), as follows: We will collect information generated by your visit to the web site. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser and operating system used to access the Site; the date and time you access the Site; the pages you visit; and if you visited the Site from another website, the address of that website. If you are a registered user, some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing the Site. Most web browsers automatically accept cookies, but you can activate your browser to prevent this. However, please note that if you deactivate cookies you may not be able to use all the functions on the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site. For further information about cookies and how to manage your cookies, please visit

The following URL links to another website and is opened in a new window, The Craneware Group are not responsible for the content on

How do we use your Information?

Generally, The Craneware Group may appoint suppliers, sub-contractors or agents in order to provide you with the service that you have requested and The Craneware Group may pass your information on to The Craneware Group companies or to any of The Craneware Group’s approved suppliers, sub-contractors or agents for this purpose.

If you ask us to, The Craneware Group will also use your details to send you information about products and services which may be of interest to you. More specifically The Craneware Group will use your personal information as follows:

  • When you read or download information from the Site (IP Addresses and Cookies).
    We may collect and store information collected from cookies for statistical purposes. The Craneware Group may use this information to provide you with a more personal service and assist analysing Site traffic and usage. However, this information does not identify you personally and will not be used by The Craneware Group, unless you register with us.
  • When you send The Craneware Group an enquiry or email.
    We may store this information supplied by you in order to respond to your request or otherwise reply to the subject of the enquiry or email only. Remember that email is not necessarily secure against interception. If your communication is very sensitive, you might want to send it by encrypted message service or postal mail instead.
  • If you are a registered user of the Site.
    The personal details collected from you are stored electronically and can be accessed by The Craneware Group. You are not obliged to give us any personal information in order to use the Site, but access will be limited to the general information section of the Site if you are not a registered user.


In accordance with appropriate regulations as listed above, The Craneware Group follows strict security procedures in the storage and disclosure of information that you have given us. The Craneware Group has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.

Data Retention

Personal information collected by The Craneware Group on the Site will be held only for as long as is necessary for the purposes for which you have given the data.

Communications from the Site

The Craneware Group may send emails to registered users providing information on similar or related products or services provided by The Craneware Group. The Craneware Group operates an ‘opt-in’ subscription policy, so you will not be signed up for anything without your express permission.

Your Rights

  1. Access to your personal data
    You have the right to ask for a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Please note that an administration fee may be charged to access your data. Please contact The Craneware Group at [email protected].
  2. Unsubscribe
    You have the right to remove your personal information from our mailing lists or can choose not to receive further information about specific products or services. This can be done by contacting us at [email protected] or using links given in marketing messages.

Improvements to the Site

The Craneware Group is committed to providing the best service and information possible to you. We are therefore continually seeking ways of improving and upgrading the Site, and reserve the right to make changes to the Site and the way we process information collected from it. The Craneware Group is nevertheless committed to continue to respect the privacy and preferences of all users of this Site.

Changes to Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page. You should check this page regularly in order to be aware of these charges, as they may affect you.


In our commitment to providing the best service and information to you, The Craneware Group may provide links to third party websites. If you access those links, you will leave the Site. The Craneware Group does not control those websites or their privacy practices, which may differ from The Craneware Group’s. The Craneware Group does not endorse or make any representations about third party websites. The Craneware Group Privacy Policy does not cover the personal information that you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company or other entity operating a website before submitting your personal information. Some third-party companies may choose to share their personal information with The Craneware Group; that sharing is governed by the third party company’s privacy policy.