T.J. Regional Health, based in Glasgow, Ky., had been running a 340B program for well over a decade before it enlisted the help of Sentry Data Systems, now The Craneware Group.
The health system first launched a 340B program at its flagship T.J. Samson Community Hospital about 15 years ago and then expanded it when it acquired a financially struggling disproportionate share hospital in 2016 and renamed it T.J. Health Columbia. Adding more providers, clinics and specialties meant increasing complexity in its 340B operations — and serious challenges remaining compliant.
Over the years, the health system had cobbled together four different software applications to help manage the program, which only made things more difficult and time-consuming. Despite the various platforms, there were no account managers available to offer strategic advice or tips for enhancing 340B benefits, no training courses offered on software functionality, and lackluster customer service.
When T.J. began evaluating bids from several 340B vendors, Sentry rose to the top with its personalized attention, deep industry knowledge and comprehensive customer service.
“I would compare pre-Sentry to pre-Google and pre-YouTube,” said T.J. Morgan, a 340B analyst. “It’s like before, the only way you knew how to do something was, you did it. And now, we have resources to walk us through things and help us with questions.”
Learn more about why T.J. Health picked Sentry and how we help them manage complexity and growth of their 340B program by reading the full case study. And let us know how we can help your organization build a thriving 340B program by contacting us today.